Some two years ago when I flew back to Singapore on Scoot (because there weren’t any affordable flights left at the end of the year) and wanted to order some food since the budget airline ticket doesn’t include it, I pressed the button to call for the flight attendants and waited long enough for the light to go off. No one came. I pressed again. No one came. This happened for 6 times and still, no one came. Just then, a flight attendant happened to walk by my seat. I stopped her and told her about the 6 times I’ve been pressing and no one came. She very apologetically said, “I’m sorry, but we are very busy at the back.”
Scooting around I presume.
I was stumped that a service staff of a budget airline that is a subsidiary of the world-class Singapore Airlines can offer that as a reason to passengers. “We are busy” should never be the reason given no matter how true that is. But that wasn’t the end. I politely asked if she could take my order and she said, “Please wait. Somebody from the back is coming.” And she scooted off. I was dumbfounded.
Why couldn’t she take my order?
I waited for a bit more and looked at the back of the plane. No sign of any human being approaching. I repeated my button pressing process another 3 times. Still, no one wanted to give me food. I gave up.
I guess the staff of the airline took their company name too seriously.
I doubt I’ll ever use the airline again.
Woah that’s very terrible! I guess I never had the issue because I’m the kind who will just glue myself to the window seat and stay stagnant for the whole ride, lol. And yes, nowadays scoot isn’t much cheaper than other full carriers anyway, no point going for them unless it is wayyyyy cheaper.
I always thought u can choose the meal option when u are purchasing the ticket? They always serve meals quickly for those who have chosen meal options during the booking of tickets.
I’m suspecting that they did not have excess meal sets on board, so, they are deliberately “ignoring ” your request. Tbh, meals on-board is more of a service than a way for them to generate revenue- the crew would very much prefer to sell those duty-free things.
You probably can, but I didn’t plan to eat on the plane so I didn’t make pre-orders. Also, I wasn’t going to order a meal; I just wanted like cup noodles or even just a canned drink.
I don’t think they are ignoring me because they are running low on food items. They didn’t even come over, how would they know why I pressed the button? Who knows maybe I pressed the button to purchase duty-free items?
It doesn’t matter whether the provision of ridiculously priced food items is a service or a way to generate revenue. If a business chooses to offer it, then they should do a good job of it. Being ignored is worse than being told it’s out of stock. We can’t do anything about the latter, but the former is a deliberate choice.
Even though I still don’t think they chose to ignore my calls. There’s just something wrong with the system and training that no one on board is on-the-ball enough to notice 9 calls.