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Reservation Terms & Conditions

Please read carefully

The purchase of any travel services offered by All Japan Tours constitutes a contractual arrangement between you and All Japan Tours, and represents your acceptance of the All Japan Tours Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. If the person making the Reservation is doing so on behalf of a party then that person must have the authority to accept these Terms and Conditions on behalf of the entire party and is responsible for ensuring that each member of the party is kept fully informed of all the details of the Reservation.

General

You are advised to check our website or to request the latest version of the Terms and Conditions from All Japan Tours or your Travel Agent prior to booking. No variation of these Conditions shall apply unless confirmed in writing by or on behalf of All Japan Tours. These Conditions together with the All Japan Tours' Confirmation Invoice constitute the whole agreement between the parties and supersede any prior promises, representations, undertakings or implications whether written or oral.

Reservation and Payment

Currency

The Price shall be payable in the invoiced currency (we cannot accept payment for a single booking in multiple currencies).

Deposit

A non-refundable deposit of US$200 per person (some tours may require a different deposit amount) must be remitted in order to process your reservation. Deposit payment applies for land packages only; air travel will be purchased separately.

Payment

The full price of the airfare shall be payable within 3 days of receipt of the Confirmation Invoice. Where the booking is made more than 60 days in advance of the Departure Date a non-refundable Deposit of US$200 per person (some tours may require a different deposit amount) shall be payable on booking and the balance of the price shall be payable in full no later than 60 days prior to the Departure Date. If the booking is made less than 60 days in advance of the Departure Date, full price shall be payable in within 7 days of receipt of the Confirmation Invoice.
Time for payment shall be of the essence. No payment shall be deemed received by All Japan Tours until we have received cleared funds.

Price

Once we have issued your Confirmation Invoice and subject to us having received a deposit payment or the payment of the price in full there will be no changes to the price of your vacation. It is your responsibility to check that the details of the Confirmation Invoice are accurate. Any additional requests not included on the Confirmation Invoice do not form part of the Contract.

Cancellation Policy

You may cancel the Reservation in writing at any time. If you cancel the Reservation or fail to pay the price in accordance with the payment terms above, then All Japan Tours reserves the right to charge cancellation fees as follows:

More than 60 days before Departure Date: Deposit Only
30 days to 59 days before Departure Date: 50% of the price
15 days to 29 days before Departure Date: 75% of the price
14days or less before Departure Date: 100% of the price

The date of cancellation shall be deemed to be the date on which All Japan Tours receives written notice of cancellation.

Note that additional cancellation fees may apply for airfare. If you purchase an air inclusive package, then you should be aware that the tickets are usually issued immediately upon us receiving your payment. If you cancel the Reservation after the date on which tickets are issued the airline will in most cases impose cancellation charges which will usually be the full cost of the airfare. All Japan Tours will advise you of these charges before cancellation. These cancellation charges will be passed on in full and are in addition to any other cancellation charges (as specified above).

Changes to the Reservation

Air

Changes to air reservations are subject to airline-imposed fees or penalties.

Land

If you wish to alter the Reservation in any way following receipt of the Confirmation Invoice, then All Japan Tours may at its sole discretion agree to such changes, which are subject to an administrative fee of $50.00. Additionally, we reserve the right to make any further necessary charges relating to the changes made by you in advance.

You may request to transfer the Reservation to a later date or to another person without penalty provided that All Japan Tours receives written notice of the details of the proposed transfer 60 days or more before the Departure Date. If you decide to transfer the Reservation less than 60 days before the Departure Date then this will be treated as a cancellation.

Limited Responsibility

All Japan Tours is an independent company (the Company) that arranges for the vacation services offered on its website, including transportation, sightseeing, and accommodations through independent contracts.

Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.

The date of cancellation shall be deemed to be the date on which All Japan Tours receives written notice of cancellation.

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier's liability to passengers (Tour participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, the Company's maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay in that situation.

After departure, if the services included in the Tour cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of Tour participants, and any resulting savings will be refunded by the Company to Tour participants.

Any liability in respect of transportation failure including but not limited delay in Your outward or inward flight/s, whether the cancellation or delay is caused by the weather, airline rescheduling, industrial action or mechanical failure. The Company will give no refunds or compensation for lost time and services from the itinerary due to delayed or cancelled flights or delayed or cancelled public buses, trains or other forms of transport included in Your itinerary.

When booking the Tour you accept responsibility for the proper conduct of you and your party during the Tour. The Company will not be liable to you if you cannot complete the Tour as a result of the behavior of you or your party during the Tour in particular but not limited to an airline considering you or anyone in your party unfit to travel. You agree to indemnify the Company against any claims, losses, demands, costs and other expenses which the Company may incur as a result of any damage to property, person or accommodation, being refused travel, or diversion of your flight as a result of the behavior of you or your party.

The Company reserves the right to accept or reject any person as a Tour participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a tour at any time.

The Tour participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any independent contractor providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.

The Company shall not be liable for nor be in breach of these Conditions for any delay in the performance or any non-performance of the Company's obligations under the Contract if the delay or non-performance is due to a circumstance(s) beyond the reasonable control of the Company, including but not limited to acts of God, war or threat of war, terrorist activity, riot, civil strife, industrial dispute, natural or nuclear disaster, fire or adverse weather conditions.

Arbitration against the Company must be commenced within one year following the date of tour completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

Insurance

You must take out insurance against medical and personal accident risks (including the cost of emergency repatriation) and have adequate baggage cover. This is Your sole responsibility

Passports, Visas and Health

You are responsible for ensuring that all members of the party are in possession of a valid passport and a visa for Japan if applicable and that, where applicable, all inoculations have been carried out and health certificates are available. If you have existing medical conditions, You are advised to visit a doctor well in advance of departure. All Japan Tours will offer such assistance and advice in obtaining visas and Permission as it can but cannot in any circumstances is responsible if you or members of your party are not granted a visa or permitted entry into Japan. If such refusal occurs and you cancel the Tour then the Cancellation Policy shall apply.

Complaints

In the unlikely event that You have a complaint then You must report the complaint in writing immediately to the Company or to the Company's local representative and subsequently in writing with supporting evidence to the Company within 30 days of return from the Tour. If appropriate You must take all reasonable steps to minimize the consequences of the problem. Failure by You to give the Company the opportunity to resolve the problem whilst on the Tour in accordance with this clause may reduce Your rights under the Contract.

Data Protection

It is our policy to respect the privacy of our clients. All Japan Tours will not disclose the details and information provided by You to any third party unless it is specifically required to do so by law, or in response to a valid, legal request by a law enforcement or governmental authority or as may otherwise be authorized from time to time by You.

By accepting these Conditions, You acknowledge and consent that All Japan Tours may store and process Your personal details and information (for example each of Your name, address, telephone number and details of the Tour that You book). You acknowledge and consent that we may send your name and address details to Merchant Services for the purposes of security and authorization during a credit/debit card transaction. With the exception of this, All Japan Tours has a responsibility to keep Your information secure and confidential and, unless notified otherwise by You, will only use it for internal purposes and to send You information about the products and services provided All Japan Tours.

If Your personal details change or You do not wish the Company to use Your personal data for the above purposes then You can notify the Company at any time in writing at the address on these Conditions.

Definitions

Company:
All Japan Tours, a company registered in the state of California, CST
#2102781-40 whose corporate office is located at 337 N. Vineyard Ave Suite 215, Ontario, CA 91764, USA.

Confirmation Invoice:
the invoice received by you following the Reservation, which confirms the details of the Contract.

Contract:
the contract for the provision of the Tour made between the Company and You.

Departure Date:
the start date for the Tour as specified in the Confirmation Invoice.

Reservation:
the written request from you to the Company for provision of the Tour.

Tour:
the specific tour package or vacation services provided by the Company in accordance with these Conditions.

You/Your:
the persons, firm, organization for whom the Company has agreed to provide the Tour.

Group Tour Style	Budget	Deluxe	Deluxe-Plus	Signature	Active
Group Tour Style	< View Tours	< View Tours	< View Tours	< View Tours	< View Tours
Feature	Our Budget Tours are designed for our guests who are on a limited budget. Explore the must-see sights and enjoy a hassle-free trip to Japan at an affordable price.	Sample all Japan has to offer, from unique locales to must see tourist attractions. Our Deluxe Tours are fully guided, and use our luxury coaches for your convenience and comfort.	Experience Japanese culture at a slower pace, and with a smaller group size than our deluxe tours. Stay in each city longer so you can soak in the culture and fully appreciate the destinations.	Enjoy upgraded hotels, a slower pace, and a smaller group size for a more intimate experience. Access to a wide range of unique activities that immerse you in authentic Japanese culture.	Explore Japan off the beaten path via Japanese public transportation, walking, hiking, cycling and more. Take more time to enjoy local experiences and picturesque landscape.
Advantage	Our most cost-effective way to see the highlights of Japan while staying in budget-friendly accommodations. If you would like to have a set of quick stops to sample the must-see sights of Japan, or if you plan to explore Japan on your own but would like to take a short trip to learn about Japan before your self-guided journeys, these are the tours for you.	Our most popular tours for everyone. Fully-escorted - the most hassle-free way to visit Japan for the best value. From Hokkaido to Kyushu, the duration of our Deluxe Tours range from 5 to 27 days. Whether you want to see the best of Japan in a shorter time, or take your time in each city, you will find a tour package that suits your preferences.	Smaller group sizes enable our guests to access more of Japanese culture and traditions. Our Deluxe-Plus Tours are carefully balanced for you to discover the unique Japanese culture, history, arts, food and spectacular scenery Japan has. If you love Japan and want to appreciate the best of everything Japan can offer, these are the tours for you.	Dive into the cultural aspects of Japan at a more leisurely pace. Enjoy more than just sightseeing. All of our Signature Small Group Tours feature a wide range of cultural experiences through interaction with the people and places that represent all that is authentic about the destination. Get an alternative, more in-depth understanding of Japanese culture and art.	Our Active Small Group Tours combine the best cultural locations with off-the-beaten-path destinations via Japanese public transportation. Discover the country of Japan the way the locals do and see Japan from a different angle. A focus on getting away from the crowds and into the real Japan, see the diversity of Japan’s countryside unfold before your eyes.
Group Size	20 to 45 people	10 to 35 people	6 to 24 people	4 to 16 people	4 to 13 people
Fully-escorted	Comprehensively escorted by AJT's professional English speaking tour guide				Your guides are local experts and residents of the city you are visiting, they do not always escort the group when traveling between cities
Pace	Fast pace to see as much as possible while in Japan	Perfect pace to see as much as possible while in Japan	More leisurely pace to soak in and fully appreciate the destinations, plus free time to explore on your own
Airport Transfers	Airport transfers are NOT included unless otherwise specified	Airport transfers are included* (If no options are taken: hotels are not requested to be changed and passengers use the correct airports)	Airport transfers are included if arriving on the first day of the tour and returning on the last day of the tour	Private airport transfers are included if arriving on the first day of the tour and returning on the last day of the tour	Airport transfers are NOT included unless otherwise specified
Transfer between cities	Transfer between cities via private coach and Shinkansen (bullet train), depending on the itinerary			Transfer between cities via private coach and first class Shinkansen (bullet train), depending on the itinerary	Transfer between cities via Shinkansen (bullet train) or express train. Private minivans are also used occasionally where public transport is not available or practical
Sightseeing	Sightseeing by private coach with an escorted guide		Sightseeing by private coach and public transportation with an escorted guide		Sightseeing via public transportation (local train, subway & local bus) with local guides
Admission fees and activities	All entry fees to sites and activities listed in the itinerary are included
Luggage Transfers	Luggage transfers by private coach from hotel to hotel, plus separate luggage transfers are included on select tours				Separate luggage transfers are included
Meals	Breakfast every morning, plus meals as indicated (vegetarian or special meals can be arranged)
Accommodation	Carefully-selected budget hotels and ryokans	Carefully-selected superior/deluxe hotels and ryokans	Carefully-selected deluxe/boutique hotels and ryokans	Carefully-selected deluxe/luxury hotels and ryokans	Accommodations range from local Japanese inns (minshuku) to budget hotels, to superior/deluxe hotels depending on the tour and destination
Ages	4 years old and above			6 years old and above
Health & Activity	In order to enjoy our tour, you should be able to walk reasonable distances, often over unpaved and uneven surfaces. Some of the most memorable sightseeing activities can only be accomplished on foot. Wheelchairs can be arranged upon request. However, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it.				These tours are tailored to the energetic traveler; guests should feel comfortable walking from 4 to 10 miles a day depending on the tour and destination.

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